FAQ
About World of Doré
Where is World of Doré based?
World of Doré is based in Dubai, United Arab Emirates, and serves customers locally and internationally.
What makes World of Doré unique?
World of Doré creates distinctive pieces that combine refined craftsmanship, artistic expression, and timeless elegance.
Are World of Doré pieces handcrafted?
Many of our pieces are carefully crafted and finished with close attention to detail, quality, and design.
How can I contact World of Doré?
You can contact our team through the website’s contact form or through the contact details provided on our Contact Us page.
Products & Materials
What materials are used in your products?
The materials used vary depending on the design. Full details are provided on each individual product page.
Where can I find information about a product?
You can find information about materials, dimensions, features, and care instructions within the product description.
Will every piece look exactly the same?
Minor variations may occur due to the nature of the materials and the craftsmanship involved, making each piece distinctive.
How can I get more information about a specific item?
You can contact our customer support team with the product name, and we will be happy to assist you.
Orders & Payments
How can I place an order?
Select your preferred product, choose the available options, add it to your cart, and complete the secure checkout process.
Which payment methods do you accept?
The available payment methods will be displayed during checkout and may vary according to your location.
Can I change or cancel my order?
Please contact us as soon as possible. Changes or cancellations may only be possible before the order has been processed.
How will I know that my order is confirmed?
After successfully placing your order, you will receive an order confirmation by email.
Shipping & Delivery
Do you deliver within the UAE?
Yes, we provide delivery across the United Arab Emirates.
Do you offer international shipping?
Yes, international shipping is available to selected destinations.
How long does delivery take?
Delivery times depend on your location and the availability of the product. Estimated delivery details are provided during checkout.
How can I track my order?
Once your order has been dispatched, you will receive tracking information by email or through the contact details provided with your order.
Returns & Exchanges
Can I return or exchange an item?
Eligible products may be returned or exchanged according to our Returns and Exchanges Policy.
How long do I have to request a return?
A return request must be submitted within the period stated in our Returns and Exchanges Policy.
Are all products eligible for return?
No. Personalised, resized, engraved, made-to-order, discounted, or hygiene-sensitive products may not be eligible.
How do I request a return or exchange?
Contact our customer support team with your order details and the reason for your request.
Get in touch
Have questions about your order, or a general enquiry?
